Hamilton’s new car museum embodies Steel & Tube’s One Company principles and demonstrates that our new focus delivers tangible results to customers.
Eighteen months since its launch, Steel & Tube’s One Company operating model has revolutionised the way the organisation thinks about its customers’ needs. The changes provide customers with a simple one-stop-shop where they can access the company’s entire product range from a single point of contact.
The Hamilton Car Museum is a great example of One Company in action. We supplied all the steel requirements for the project – everything from the reinforcing in the concrete foundation, through to the structural steel, purlins, fastenings, cladding and profile metal roofing. It’s what we like to call a roof to reo project.
The museum is the brainchild of a local property developer with a passion for classic cars. With his growing collection spread across several garages and capacity rapidly running out, it was time to invest in a purpose-built structure to house the collection and display it to the public.
Steel & Tube worked with the developer on earlier projects, but this is the first collaboration to exclusively specify and supply such a wide range of products on a single project.
As well as much greater convenience, One Company provides supply chain and logistical advantages. For instance, if a customer needs a mixture of mild and stainless steel sheet, reinforcing and fasteners, we can combine shipping to reduce costs and ensure the full order arrives to the site at the same time.
The key is building an on-going relationship to better understand and meet customers’ needs, an approach that is now Steel & Tube’s main focus under the One Company initiative.
The changes have the potential to profoundly alter customer expectations and ultimately their perception of the steel industry.